Peaches and Cream is not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service we will be sending the products by at checkout.
Brexit - Some of our EU customers may now incur additional costs due to Brexit, we are working hard to ensure this is dealt with as quickly as possible and are in the process of making changes so that all charges are dealt with at checkout on our online store. In the interim period please check with your local postal supplier about what charges could be made to you.
Our international delivery times are estimated, tracking details will be provided on completion of the order.
Where is my order?
You will receive an email or sms message on the day you place the order with full tracking details and you will be able to keep tracking your order until delivery.
If you fail to receive your order or there is an issue with the tracking then please contact Royal Mail or the international service provider that the parcel has been handed too within your specific country, as well as us on firstname.lastname@example.org
There is a problem with my order what can I do?
Please complete our customer support form, our post team is available Monday - Friday 08:30 - 16:30 and we will aim to respond within 24hrs, any queries over the weekend will be responded to on a Monday
Refund / Return / Cancel My order?
Please email email@example.com , our post team is available Monday - Friday 08:30 - 16:30 and we will aim to respond within 24hrs.
Can I make any changes to my order that I’ve already placed i.e. address or product swaps?
Unfortunately this is not possible as we process the orders soon after we receive them. We suggest that you ensure all your details are correct before submitting your order. If there is an issue then please email us and we will make every effort to ensure your parcel is delivered to the correct address.
Is your brand vegan/cruelty-free?
Peaches & Cream is a cruelty-free brand. All our makeup brushes are made from advanced synthetic fibres, our eyelashes are made from advanced synthetic fibres and ethically sourced human hair, and we also sell a wide range of biodegradable glitter.
All of our products are classified as vegan excluding the below:
Selfie Eyeshadow Pigment (contains carmine)
Kitten Eyeshadow Pigment (contains carmine)
She’s All That Eyeshadow Pigment (contains carmine)
Current Mood Eyeshadow Pigment (contains carmine)
Cream Contour (contains beeswax)
Do you do MUA discount?
All our amazing offers and bundle deals are available for every customer so we do not supply any specific codes for MUAs. If you are wanting to save money then we highly recommend our Pick 'n' Mix bundles.
Please ensure that you sign up to our mailing list as we regularly communicate with our customers about any exciting new offers or sales. Plus, we also send info about new product launches and tips of the trade. (We only contact you when we have something good to say!)
How do I find out about upcoming launches / offers and restocks?
Make sure you sign up to our mailing list in order to hear about all upcoming offers / launches and restocks. You can also follow @peachesmakeup on instagram for continued updates!
Online Orders Support
For all order enquiries, please complete our customer service form and we’ll aim to get back to you within 24 - 48 hours.